PRODUCT CARE

PRODUCT CARE

All LANA VOLKOV products are constructed by hand using materials of the finest quality.

It is our intention not only to create beautiful shoes but to ensure their longevity and durability through the correct use of this care guide.

IMPORTANT INFORMATION

Keep your LANA VOLKOV shoes out of contact with alcohol, oils, solvents and water, including exposure to rain.

If your shoes become wet, allow them to dry naturally away from any direct source of heat.

Never attempt to clean your shoes with soap or water. You may use leather care products where appropriate, carefully following the instruction information. Prior to use ensure that leather care products are spot tested in an inconspicuous area to test colourfastness.

Please note that LANA VOLKOV has made these recommendations simply as a courtesy to those wishing to care for our products and customers who follow these guidelines are solely responsible for the result, excluding LANA VOLKOV from any responsibility.

For more information please contact us directly on info@lanavolkov.com and we will be very happy to assist you.

PRODUCT CARE

STORING YOUR LANA VOLKOV SHOES

Always store your LANA VOKOV shoes in their care bag placed inside the shoebox and out of direct sunlight and heat. Ensure shoes with crystals and/or hardware are stored in such a way the accessories are not pulling on any outer fabrication of the shoes. Ensure all flocked shoes are gently stored away from any rigid surfaces. Ensure the shoes are well ventilated before storage.

PRESERVING THE SHAPE OF YOUR SHOES

It is only natural for the shape of the shoes to change over time. Not only will your shoes mould to the shape of your own foot but they may stretch with extensive wear. To maintain the shape of your shoes we recommend stuffing the shoes with uncoloured tissue paper or using the shoe pillows which are provided for a selection of styles.

MAINTAINING THE SOLES

The soles of your Shoes are made FROM smooth and delicate leather and will therefore naturally wear down with usage. This is not a manufacturing defect; it is a natural process and part of the normal wear of the shoes.  It is not recommended to walk on any wet surfaces as this may alter the structure of the soles and cause staining to the upper. 

MAINTAINING THE LINING

The lining of your LANA VOLKOV shoes is made from smooth Italian leather. You can gently remove surface dirt on the lining of your shoes by using a clean damp cloth to wipe away any impurities. For shoes with suede lining, you can use a soft suede brush to gently smooth the pile.

MAINTAINING THE HEEL TIPS

With extensive wear the heel tips of your LANA VOLKOV shoes may naturally deteriorate. It is recommended to change the heel tips once they start to wear down, before the inner heel begins to show. This is important as having an unstable heel can lead to balancing issues and affect the shape of the entire shoe. You can change your heel tips at a reputable cobbler. Please note: some styles come with additional heel tip replacements. 

LOOKING AFTER CRYSTALS AND HARDWARE ACCESSORIES

It is important to ensure the crystals AND hardware are kept out OF contact with water, alcohol, oils and solvents. If the crystals or hardware happens to be in contact with water, pat dry with a cloth immediately. Ensure the shoes are stored in the care bag in such a way that the hardware and or crystals do not rub against each other.

CALF AND NAPPA LEATHER

Calf leather is smooth and strong providing a light and durable upper for your shoes. As with all animal skins, leather will naturally wrinkle and soften with age. You can gently remove surface dirt by using a clean, dry, soft cloth. A neutral leather conditioner can be used to maintain the softness of the leather however ensure this is spot tested and the shoes are thoroughly dry before use.

METALLIC LEATHER

Metallic leather is an extremely delicate form of leather that uses a laminated finish to provide a smooth and glossy surface. Due to its sensitivity, metallic leathers may mark easily so we recommend avoiding contact with sharp or abrasive objects and surfaces. Avoid direct contact with substances containing alcohol (perfumes, solvents), oily substances (make up) and avoid direct exposure to sunlight and heat sources. Do not expose to humidity. You can gently remove surface dirt by using a clean, dry, soft cloth. Do not apply any leather care products on metallic leather.

PATENT LEATHER

The smooth and glossy appearance of patent leather is achieved with a varnish coating providing a durable outer layer for your shoes. To maintain the gloss of patent leather, wipe with a dry, clean, soft cloth to remove excess dust and surface dirt. In order to preserve the beauty of your new patent shoes, avoid their contact with other leather products, as the coloured patent can absorb the dye from the other leather products and become permanently discoloured. always store the shoes in their care bags away from any other leather materials, direct light and/or heat.

SUEDE

The soft velvety suede is delicate and it is natural for colour variations to appear due to the rub of the leather. You can gently remove surface dirt and unify the pile of the fabrication by using a soft suede brush. To maintain richness of colour, ensure the shoes are stored in their care bags away from any direct light or heat.  If necessary, use a colourless water-repellent spray specific for footwear to protect the leather from humidity and from light water contact, always applying it to dry footwear. Always spot test products first to ensure colourfastness. Avoid direct contact with substances containing alcohol (perfumes, solvents), oily substances (make up) and all abrasive substances. Avoid direct exposure to sunlight and heat sources. Do not expose to humidity, in case of direct contact with water, leave to dry thoroughly in a cool and well-ventilated place.

CALF HAIR

Calf or ‘pony’ hair is calf leather without the pelt removed. It is natural to find colour variations and for calf hair to shed hairs from time to time. You can gently remove surface dirt using a clean, dry, soft cloth by rubbing in the direction of the hair growth. Abrasion may cause irreversible bald patches, so it is important to avoid contact with sharp or abrasive objects and surfaces

Do not apply any leather care products to your calf hair shoes.

FUR

It is in the nature of fur to sometimes shed hairs which should settle with continued wear. If the fur gets wet, allow the product to dry naturally and out of direct heat. You can gently remove surface dirt by using a clean, dry, soft cloth. Abrasion may cause irreversible bald patches, so it is important to avoid contact with sharp or abrasive objects and surfaces. WE now source only cruelty free and ethically sourced animal free fur in our collections.

EXOTIC SKINS

The naturally textured surfaces of exotic skins are delicate and require adequate care. it is important to avoid contact with sharp or abrasive objects and surfaces. Atmospheric conditions, light exposure and general usage over time may cause scales to naturally lift and/or change colour – this is not to be considered a defect. You can gently remove surface dirt by using a clean, dry, soft cloth however be mindful not to pull or rub the scales. You can apply a colourless cream to maintain suppleness off the leather however always conduct a spot test first to ensure colourfastness. Where we source luxurious snake and lizard skins we aim to do so responsibly.

PVC AND VINYL

PVC is often used in our collections, providing glossy surfaces and ‘barely-there’ clear panels. While its durability is high, PVC is a synthetic fibre so its breathability is minimal and the surface may steam up during wear. You can gently remove surface dirt by using a clean, dry, soft cloth. Do not spray the PVC with any leather care products as this may alter the clarity of the fabrication.

LACE

lace is a light, open weave fabrication known for its elegant yet delicate nature. It is important to avoid contact with sharp or abrasive objects and surfaces that may catch in the fabric’s open structure. For lace shoes with crystal embellishments, ensure the shoes are stored in the bag in such a way that the crystals do not come into contact with any part of the fabric. Contact with liquid may cause lace to stain. It is important to keep your shoes safe from rain, alcohol, oil and other liquids. You can gently remove surface dirt by using a clean, dry, soft cloth.

FABRICS

All the fabrics used are delicate and must be treated with care. we recommend avoiding contact with sharp or abrasive objects and surfaces that may cause the fabric to pull or tear. For fabric shoes with crystal embellishments, ensure the shoes are stored in care bags in such a way that the crystals do not come into contact with any part of the fabric. Contact with liquid may cause the fabric to stain and thus it is important to keep your shoes safe from rain, alcohol, oil and other liquids. You can gently remove surface dirt by using a clean, dry, soft cloth. A waterproofing spray may help protect the fabric from light water contact. Always spot test products first to ensure colourfastness.

VELVET

The ever-luxurious velvet has a soft, dense pile and a lustrous sheen. Occasionally, subtle colour variations may occur due to the rub of the pile or on folds or corners of the shoe structure. You can gently remove surface dirt by using a clean, dry, soft cloth. You can lift the velvet pile by gently steaming the outer fabrication. Do not apply any leather care products to your velvet shoes.

FLOCK

Flock is made through a special manual production process which uses an airbrush technique where natural fibres are applied to a surface creating a velvety, soft material. The products made with this particular material are part of an exclusive limited production. They are completely handmade using a premium leather base and have unique characteristics such as slight colour variations, that make each piece slightly different from the other. Any imperfections that might be visible are part of the overall result that Lana Volkov desires to achieve. We advise against accidental contact with blunt objects. We recommend avoiding contact with rainwater and mud. You can gently remove surface dirt by using a clean, dry, soft cloth. Lana Volkov does not assume any responsibility for any damage caused.

LINEN, COTTON AND CANVAS

Natural, woven fabrications such as linen, cotton and canvas provide a durable and strong upper material. It is not unusual for natural fibres to fade over time, so we recommend avoiding prolonged exposure to sunlight or strong light. When not in use ensure the shoes are stored in their care bags away from any direct light or heat. Linen, cotton and canvas are highly absorbent so contact with liquid may cause these fabrications to stain. It is important to keep your shoes safe from rain, alcohol, oil and other liquids. You can gently remove surface dirt by using a clean, dry, soft cloth.

WOVEN TEXTILES

Woven fabrics have a delicate nature, we recommend avoiding contact with sharp or abrasive objects and surfaces that may cause the weave to snag or tear. ensure the shoes are stored in the care bag provided.